Following a successful three-year partnership, Pall-Ex has today announced that one of Britain’s leading tiles specialists, Topps Tiles, has renewed its distribution contract with the leading haulier.

The two businesses have built a strong relationship and Pall-Ex will now continue to manage Topps Tiles’ palletised home delivery distribution for a minimum of the next two years.

Founded nearly 60 years ago, Topps Tiles has built on a successful philosophy to provide an outstanding shopping experience and unrivalled product range, coupled with exceptional customer service. With more than 300 stores nationwide, it will be increasing its reliance on the Pall-Ex distribution network to support its ongoing expansion. The latest addition to the Topps Tiles retail family is a new online brand, Tile Warehouse, which brings everyday low prices to homeowners across the country.

As part of the renewed agreement, Pall-Ex has introduced an implant scheme, whereby one of its customer service advisors is based at Topps Tiles’ Leicestershire central support office for part of the week. This has already made a noticeable difference to customer support and allows both companies to have a dedicated line of communication when it comes to day-to-day collections and deliveries.

Topps Tiles also makes use of Pall-Ex’s bespoke freight tracking software, MyNexus, which enables its customers to track the whereabouts of their freight along its delivery journey. What3words, the innovative addressing system, is integrated into MyNexus, meaning customers can enter precise delivery locations ensuring they receive their freight exactly where they need it.

Simon Macdonald, National Transport Manager at Topps Tiles commented:

“Our objective is to deliver world class service to our customers and so effective, reliable last mile delivery solutions have become an even greater priority for our business. Working with Pall-Ex as our trusted partner means we can be confident that our customers can choose and buy the tiles and flooring they want for their home and have it delivered when they require it.”

Pall-Ex has been able to further improve its support to Topps Tiles through the implementation of the London Project, a new and sector-first strategy to improve services and its membership offering in the capital. London has always proved to be a notoriously challenging area for final-mile deliveries due to high levels of congestion, hard-to-reach locations, and parking restrictions being just a handful of problems. However, since the London Project was implemented, Topps Tiles has been able to take advantage of the improved service levels, never dropping below 96.5% on time and in full (OTIF) since the project launched in early 2023.

Pall-Ex Group’s UK Commercial Director, Michelle Naylor, commented:

“With such a large distribution area across the UK, we provide a bespoke service to Topps Tiles to ensure customers get their products delivered on time. The support we give to them is a seven-day-a-week operation to ensure we are always keeping up with customer demand. We’re delighted to be continuing to work with Topps Tiles and look forward to building upon our working relationship in the years to come.”

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