Wincanton has announced that it has been awarded a three-year contract by DFS Group to provide home fulfilment services across the UK.
The contract builds on Wincanton’s existing three-year partnership with The DFS Group, which has seen the Group provide its premium ‘white glove’ two-person home delivery service for its Dwell furniture brand.
The expanded contract will include services relating to a broader range of products from DFS’s ‘Home’ categories. Wincanton will oversee end-to-end management of all customer orders from suppliers to point of delivery and return, ensuring a seamless customers experience and helping to support DFS’ eCommerce growth strategy.
Carl Moore, MD of eFulfilment at Wincanton, commented:
“This contract is testament to the important role Wincanton plays as a trusted, long-term partner, helping support the growth of businesses such as The DFS Group. Deploying Wincanton’s tried and tested supply chain solutions alongside our Premium Home Delivery service will further strengthen DFS’s offering, supporting the great customer delivery experience.”
Alex Salden, Managing Director, The Sofa Delivery Company on behalf of DFS Group, commented:
“The DFS Group’s relationship with Wincanton has developed over a number of years, initially through our Dwell business and now as we look to move further with Wincanton to fulfil our ‘Home’ (non-sofa) categories. Wincanton and The DFS Group have worked together to develop the Home fulfilment supply routes which go live for our customers in the coming months.”
