In a major step forward for digital trade transformation, Customs IX, an AI-powered customs platform, will make its UK debut at Multimodal 2025, the country’s leading logistics and supply chain event, held at the NEC Birmingham from 17 - 19 June.
Unlike traditional customs software, Customs IX offers an intelligent, AI-driven compliance experience designed to meet the demands of a data-led regulatory environment. Developed by logistics veterans with decades of industry experience, the next-generation platform is built to simplify, automate, and future-proof customs compliance for modern trade.
Customs IX simplifies customs processes for importers, exporters, brokers, and consultants, helping businesses unlock savings, stay audit-ready, and move faster with confidence at a time when the stakes have never been higher.
“Since the UK’s shift to the Customs Declaration Service (CDS) and post-Brexit rule changes, businesses face unprecedented regulatory pressure. Continuous audits, razor-thin error tolerance, and algorithmic enforcement have made compliance a business-critical risk, not just a back-office task. At a time when customs compliance is shifting from paperwork to data integrity, we built Customs IX to give businesses an edge,” says Ben Tongue, Customs IX Founder and CEO.
“The rules of trade have changed, and with evolving compliance regulations, many businesses still rely on spreadsheets, manual workarounds, and fragmented systems. With over 17 years of working across UK and Australian logistics, I saw first-hand how manual systems were holding teams back. I built Customs IX to solve the problems I saw every day – data chaos, costly delays, and unnecessary fines. Our platform does the heavy lifting, so trade professionals can focus on scaling their business, not chasing compliance.”
Customs IX offers a future-proof solution combining intelligent automation, AI document processing, and compliance insights in one secure platform. Whether a consultant managing multiple client portfolios or a global 3PL navigating declarations across borders, the platform equips users with tools to not only survive but lead in this new landscape.
Key features include:
- AI-powered document parsing and CDS integration for automatic validation of origin, value, and classification
- Felix, an in-platform assistant that translates CDS data into natural language and answers compliance questions instantly
- Real-time risk detection and reclaim identification, helping businesses unlock missed duty savings
- Full audit trail generation, giving users traceability and defensibility for every declaration
- Multi-region compliance support and regulatory updates, ensuring businesses stay aligned across borders
“This isn’t just another dashboard or reporting tool,” says Customs IX Managing Partner, Ant Douglas. “Customs IX is built to empower people, not replace them. The platform reduces repetitive work while helping compliance professionals make smarter, faster decisions. Users can upload declaration data, ask Felix for insights like ‘What’s our exposure on electronics this month?’ and instantly generate risk reports or audit trails.
“We’re redefining what it means to be customs-compliant in 2025, bringing AI and automation into the core of how businesses trade across borders. The result is less admin, more control, full compliance and strategic cost savings across the board.”
Customs IX is ideal for importers and exporters navigating complex documentation and CDS requirements, finance teams looking to manage tax obligations and reclaim strategies, compliance officers under pressure from evolving HMRC expectations and consultants and brokers juggling multiple client submissions and declarations.
Attendees at Multimodal 2025 can see the platform in action at stand number 2022. The Customs IX team will offer live demos and expert Q&As to help trade professionals rethink what compliance can look like in a post-Brexit, AI-regulated environment.
