Multimodal 2019

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How Spedition Schwarz increased service quality dramatically with one simple interface

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How do you automatically transfer information on the position of a truck belonging to a short term transport partner into your own transport management system? The large company and member of ELVIS, Spedition Schwarz, approached TimoCom, who run Europe’s largest transport platform, with that very question. The result is an interface that enables GPS data from contracted transport service providers to be received and processed at any time - improving the service quality and customer satisfaction for transport orders.

What was the challenge?

With up to 350 journeys a day, up to 100 additional providers are engaged by Spedition Schwarz using the TimoCom platform on busy days. Unlike their own fleet, these transport partners use a variety of telematics providers which transfer data in different formats. Integrating all of these interfaces would have been extremely complex and expensive. But Spedition Schwarz are certain that this information is essential for monitoring transports.

“We want to integrate positional data of our transport partners into our TMS in order to calculate arrival times. It is extremely important to us that we recognise issues early, so that preventative measures can be introduced immediately”, explains Oliver Ocker, Authorised Representative and Key Account Manager at Spedition Schwarz. 

How was it solved?

To allow Spedition Schwarz to further process the positional data of their transport partners, TimoCom built an interface which allows other systems to access the GPS data and query it in a unified format. Within this framework, the transport management expansion “best4log-x”, which Spedition Schwarz uses, was expanded by Arvato Systems, the provider of the program.

“Supporting our customers in their daily work is our primary goal. With our pilot-partner Spedition Schwarz and Arvato Systems, their IT specialist, we were able to implement the desired interface within a month.” says Luise Thönnes from TimoCom.

What does it do?

“Until now, we had to call transport service companies using a different system to us and ask about the status of the delivery, then enter all the information manually into the TMS. It took a lot of time, and the information was not always 100 percent accurate”, reports Oliver Ocker. Philipp Schmidt agrees: “As long as exchanging data requires manual steps, the process is not just more expensive, as it is more time intensive, but also subject to errors.”

Thanks to the GPS interface, Spedition Schwarz can now automatically see if a transport partner has been delayed, and inform their customer directly. Considering that there are up to 100 trucks hired by Spedition Schwarz via TimoCom every day, the interface saves the company a lot of time.

“The most important thing, however, is that the trust and satisfaction of our customers has risen”, says Ocker pleased. To use the interface, customers require the tracking solution TC eMap®, available free of charge to all TimoCom users.

TimoCom is exhibiting at Multimodal on stand 4025

Opening Times

Tues 18th June 2019 10:00 - 17:00

Awards/VIP Dinner 19:00 - 24:00

Wed 19th June 2019 10:00 - 19:00

Multimodal Mixer 17:00 - 19:00
(Late night opening & happy hour)

Thurs 20th June 2019 10:00 - 15:00

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Supply chain management for logistics and cargo owners.

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To speak to a member of the show team call +44 (0) 207 384 7759. For more information go to our Team contacts page

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