Robert.Jervis_43227 Dec 09

Wincanton announces a slew of business wins

Wincanton announces a slew of business wins image
Already getting a positive response from customers
Wincanton has launched its fully managed customer order delivery service for Homebase, one of the UK's largest home improvement and garden retailers.

The deal agreed in April of this year, sees Homebase benefit from Wincanton’s extensive eFulfilment CMS proposition, helping create a positive customer experience by enabling better communication regarding items ordered for home delivery.

The service will allow Wincanton to manage over 300,000 customer deliveries from Homebase distribution centres in the first year of operation.

Stuart Tosh, Director of Distribution at Homebase, said:

"We’re committed to providing the best customer service, however people decide to shop with Homebase. We're already getting a positive response from customers, who are now able to track their order and leave instructions for the delivery driver. It's also helping us work more effectively, giving us greater visibility of stock throughout the whole process."

Paul Durkin, Director of Home & eFulfilment at Wincanton, added:

“Having agreed the deal several months ago, we are excited to begin providing Homebase with our first-class customer order delivery service.

"We will deliver a powerful blend of Wincanton experience and data. This combination means we are well placed to transform Homebase’s customer delivery experience and grow their business."

Separately, Wincanton has won a three-year renewal with long-term customer Asda to provide transport and warehousing.

It will see a continuation of operations at four key Asda sites in Doncaster, Larne, Rochdale and Wigan, covering frozen, chilled and ambient grocery, and general merchandise nationwide.

The contract employs 1,216 Wincanton staff and 58 vehicles.

Wincanton and Asda have worked together since 2005.

Jon Parry, vice president, Asda Logistics Services, said:

“This will continue to build on our strong working relationship that has stretched over the last 13 years and we look forward to the ongoing collaborative approach that will no doubt bring further value to the Asda logistics network.”

Ian Keilty, MD of retail and consumer at Wincanton, said:

“Asda is a much valued, long-term Wincanton customer and our relationship stretches back over a decade.

“Our collaborative working bond has allowed us to build a stronger understanding of the Asda supply chain. We’ve used this knowledge to assist Asda in unlocking new value from its supply chain operations, which is evidence of our successful partnership.”

Keilty was appointed to his role in November, with a remit to expand Wincanton’s consumer and retail division.

Wincanton’s Asda renewal follows hot on the heels of two new five-year contracts with breakfast-maker Weetabix Food Company earlier this month.

Furthermore, Wincanton has renewed its warehousing and transportation contract with organic health and beauty company, Neal’s Yard Remedies.

Extending a working relationship that stretches back to 2008, Wincanton will provide warehouse and transport fulfilment services from its shared-user facility in Greenford, London, for a further two years.

These fulfilment services span its network of stores, and wholesale and retail partners; as well as UK and global online customer base.

Wincanton’s Director of Home and eFulfilment, Paul Durkin, said:

"Flexibility, a positive customer experience and efficient cost to serve are essential for modern retailers, and we’re pleased to have been able to provide a solution that works in all these areas for Neal’s Yard Remedies.

"We’ve built a strong partnership based on trust and excellence. We’re delighted to renew the contract and continue working together."

Neal’s Yard Remedies’ Chief Operating Officer, Stephen Tobitt, said:

"Extending our working relationship with Wincanton is a testament to the strong partnership that has developed over recent years.

"Wincanton has developed a deep understanding of our business driving innovative and sustained improvements whilst maintaining a cost effective solution."

Neal’s Yard Remedies is a modern apothecary, creating award-winning natural and organic health and beauty products.

And finally, Wincanton has been awarded a new, five-year contract with Watson Fuels to run all of the distributor’s artic fuel activity across the UK.

A division of World Fuel Services, Watson Fuels has been supplying fuels and lubricants to agricultural, commercial and industrial sites, as well as private homes, since 1957.

As part of the agreement, Wincanton will use its specialist shared-user EnergyLink tanker fleet to deliver fuel into Watson Fuels’ national depot network, as well as directly to its artic customers across the UK.

Wincanton will manage artic vehicle routing through the use of its Transport Management System (TMS), providing an optimised, safety-focused service. Watson Fuels are themselves implementing the same TMS, a synergy which will allow the two organisations to combine to deliver a seamless customer experience.

Scott Roberts, Operations and Logistics Director at Watson Fuels, commented:

"Working with a specialist artic haulier like Wincanton will add real value to our customers and our organisation.

"Wincanton are an industry-leading fleet operator who, like Watson Fuels, are committed to service excellence and continuous improvement. Our agreed solution is both flexible and scalable, providing us with the support to grow our activity whilst achieving industry-leading service metrics."

Chris Fenton, Managing Director of Industrial and Transport at Wincanton, said:

"With our experience in the bulk fuel distribution market, spanning retail and commercial grades through to aviation fuels, we are confident that our expertise and knowledge will help Watson Fuels to provide the level of service which its customers expect.

"We look forward to working in partnership with Watson Fuels to deliver both service and value on a nationwide basis."

Wincanton has been operating tankers since 1925 and today runs a fleet of over 200 petroleum, aviation, lubricant and bulk gas vehicles, incorporating the latest safety and performance innovations.

This deal, which follows Wincanton’s fuel distribution contract renewal with Valero Energy Ltd, and its long-term arrangement with Phillips 66, arrives as Watson Fuels continues to enhance its UK operations through multi-million pound investment in both its 350-strong fleet of rigid trucks and its network of depots