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Robert.Jervis_43227 Oct 07

DDC steps up

Global freight forwarders hand off customs brokerage processing to DDC as Brexit transition ends
DDC FPO, a global provider of business process outsourcing (BPO) solutions for the freight industries, announces its multilingual customs brokerage processing services to the UK and EU transport and logistics sectors as the Brexit transition period comes to an end this year.

Brexit's forecast disruptions to global trade highlight the demand for external customs brokerage processing expertise and business continuity among international freight forwarders and third-party logistics companies. DDC FPO presents its new suite of services to the UK and EU market in order to support these companies impacted by Brexit and guide them on a clear, scalable and manageable path forwards.

"From paperwork to border plans, tariff coding systems and more – potential Brexit-related changes to the supply chain during a pandemic may seem insurmountable," said DDC FPO's Global Technical Director, Richard Greening. "Before investing in hiring and training in-house staff for post-Brexit administrative tasks, consider your technology stack and workforce plan."

The services – available in multiple languages – include Origin Data Capture, Import / Export Rating, Invoice Matching, and Customer Contact. One DDC FPO partner who benefits from these services, a world-leading global logistics provider, reports less friction at the border and tangible improvements in operational efficiency, team productivity, data accuracy and customs compliance.

"This is a unique opportunity for businesses to modernise systems, proactively adopt new solutions without capital investment, and simultaneously protect themselves from a flurry of Brexit and COVID-19 operational threats," said Greening. "It's not too late to be ready by 1 January, but companies need to act now."

By outsourcing, forwarders are able to shift to DDC FPO the burden of understanding all the new, intricate customs brokerage processes while gaining significant advantages in terms of speed, accuracy, customer satisfaction and resource allocation.

DDC FPO's multilingual customs brokerage processing suite currently includes four primary services:
  • Origin Data Capture: DDC FPO imports documents (like packing slips, insurance certificates, bills of lading, and purchase orders) from the point of origin, audits, and ensures correct data entry for the shipment to begin its international route to its consignee
  • Import / Export Rating: DDC FPO identifies and corrects all tariffs and tax declarations for every shipment, verifying that all fields are correct, to avoid any setbacks and to confirm compliance with necessary customs regulations
  • Invoice Matching: DDC FPO assigns shipments to the correct importer in the system and is capable of correcting customer information on behalf of the client
  • Customer Contact: DDC FPO's multilingual customs agents are able to communicate directly with customers via phone, e-mail, text and/or chat in many languages on behalf of the client
Languages supported include but are not limited to:
  • Albanian
  • Arabic
  • Bosnian
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Macedonian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovenian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian
"Despite external market forces, DDC FPO's core strength lies in its ability to deliver bespoke solutions that help partners adapt and succeed on a global scale," said Luna Boyd, Vice President of Client Solutions at DDC FPO. "Outsourcing customs brokerage processing is a strategic option for businesses looking to de-risk and remain agile post Brexit."

DDC FPO is the freight-focused business unit of The DDC Group, a worldwide network of business process outsourcing companies that have been delivering successful onshore, nearshore and offshore solutions for over 30 years. With operations across Europe, North America and Asia-Pacific, DDC's 7,000-strong staff deliver services in multiple languages with ahead-of-the-curve industry standards.

Known for its premium freight back-office programs, DDC FPO's bespoke solutions and freight industry-trained experts equip each DDC client with unrelenting business continuity, freed resources, sustainable profitability and raised efficiency standards