Kerry Logistics began the switch to Sequoia with their Heathrow airfreight office on 24th March 2015. This is followed by a progressive rollout across all its UK airfreight offices with a target to transfer all its UK airfreight operations to Sequoia by mid-April 2015. Kerry Logistics will then start a second project transferring its seafreight operations to Sequoia, which is scheduled for completion by mid-June 2015.
Rob Hilton, Business Change Manager, Kerry Logistics explains the decision to choose ASM.
“Customers increasingly ask for detailed duty and VAT information. With our previous customs clearance software that meant a full data dump with one of our team tied up for a week or so to extract the information. Using the reporting suite within Sequoia it’s a two minute job to access the information and send it to the customer.”
“Also, the support services from ASM are unmatched. If you call their Customer Help Desk with a question they always provide an answer. We have suffered in the past from a support service that was pretty much a ‘9-to-5’ operation, which is not much use when you have freight to clear. We serve our customers ‘365x24x7’, ASM provide a support service to the same standard.”
Built with performance and reliability in mind, the Sequoia state-of-the-art customs clearance solution, delivers huge productivity gains and customs compliance advantages across all aspects of the forwarding and logistics supply chain.
“Sequoia is intuitive, logical and easy to use, requiring a minimum of training. Obviously, our team are experienced customs clerks but they understood Sequoia straight away and rapidly came ‘up to speed’. Sequoia provides definite productivity gains, benefitting both our customers and our business by enabling us to show customers how we can help them make savings. That’s a competitive edge that makes Sequoia a business-retention and business-generation tool.”
Peter MacSwiney, chairman of ASM states:
“The strength of any business solution is delivering practical real-world applications rather than vague promises in place of reality. We are delighted to provide Kerry Logistics with our Sequoia Freight Forwarding Software, our unmatched Customer Help Desk and Support Services. Our aim is to always focus on maximising our customers’ productivity and driving down costs to help freight forwarders compete and thrive in the ever-changing world of international trade.”
ASM is exhibiting at Multimodal on stand 227